FAQ
We ship worldwide from Los Angeles. Since our jewelry is made by hand, please allow 1-5 business days for your order to be shipped. Once shipped, you will receive a tracking number to the e-mail that you used to place the order. Orders placed during SALE may take up to 10 days to process.
Custom duties, if any, will be charged at checkout for international orders, so no need to worry about paying any extra fees upon delivery.
Current shipping costs:
USA: $5, Free for orders above $200
Canada: $15
Rest of the world: $22
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Since our pieces are handmade and made-to-order, we currently do not offer returns or exchanges.
CANCEL AN ORDER
Since our jewelry is made-to-order we accept cancellations within 1 hour of placing your order. After 1 hour, we've already started working on your order and we won't be able to cancel it. All SALE items are FINAL SALE and can't be cancelled, returned or exchanged
HOW DO I CARE FOR MY JEWELRY?
We recommend that you:
- Take jewelry off while showering, sunbathing, or working out
- Try to avoid getting your jewelry in contact with water
- Our stainless steel pieces can handle water and will not tarnish
We are not responsible or liable for damaged RIMOR pieces that have been mistreated or in contact with water.