Please contact us at firstname.lastname@example.org
AN UPDATE ABOUT COVID-19
During this complicated situation, we hope all our customers are safe and healthy. We are still taking and shipping orders as usual. However, there may be small delays due to the extra precautions that we are taking to keep our team and facilities safe. Our hearts go out to the people affected by this pandemic!
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Since our pieces are handmade and made-to-order, we do not offer returns or exchanges. If an item for some reason arrives broken or faulty, please e-mail us at email@example.com and we will resolve that for you.
CANCEL AN ORDER
Since our jewelry is made-to-order we accept cancellations within 1 hour of placing your order. After 1 hour, we've already started working on your order and we won't be able to cancel it.